Metrics That Matter: Measuring Professional Services Businesses
 
When it comes to managing a services business, few topics generate as much interest—and as much controversy—as the topic of metrics. There are over 50 meaningful metrics that a management team could use to assess their professional services business. The issue is determining what specific metrics provide the greatest insights. This white paper introduces a practical framework that managers can use when selecting the appropriate metrics for their PS organizations.
 
 

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